Frequently Asked Questions (FAQs)
What's the difference between a season and a segment?
A season is composed of 24 to 32 weeks depending on the game format. A segment consists of 4 to 10 consecutive weeks within the season (again depending the format). A season consists of multiple segments. Think of each segment as a mini-season in which prize money is also awarded to top performers. Sessions add to the overall strategy and provide additional opportunities to win prize money throughout the season; especially for those who fall out of season prize money contention. See the season schedule for a breakdown of tournaments by segment. See the Prize Money Schedule for the overall season and segment payouts.
Can I have your league emails go to a second email address?
Yes! You can enter a secondary email address for all communications from the website including weekly lineup reminders, weekly results, missing lineup reminders, and other emails sent by the league commissioner. This setting is called the "CC Email" and is great option for participants who share a team or simply want all website emails sent to a second email address (e.g. work and home). It is important to note that only the primary email address can be used as the login Id and users CANNOT login within the secondary "CC Email" address. You can add a "CC Email" address to your profile by clicking on the My Profile link at the bottom of each page.If you are playing in multiple PTFG leagues, your "CC Email" can be different for each league. As a result, it must set it in each league. This makes it possible to share a team in one league, but not another.
When are the weekly results posted?
The results are posted shortly after the golfer earnings are made available for each tournament. This is usually late Sunday evening. Participants can elect to be notified by e-mail once their league results have been posted.
What happens if I can't login or access the site due a problem at my end?
If you are unable to submit your lineup via the site for whatever reason (can't access site, forgot password, etc.), you may submit your lineup via e-mail. However, any lineup submitted via e-mail must have a timestamp prior to the lineup deadline or it will not be accepted. Any lineups received via e-mail will be entered in the system by the commissioner as soon possible. Participants should submit their lineup via e-mail to Commissioner@ProTourFantasyGolf.com. For more information, see our Terms & Conditions page.
How do I know my lineup has been received by the system?
There are 3 ways you can confirm your lineup was received by the system:
1) Check the Results page which you should be forwarded to upon submitting your lineup, or
2) Check for a confirmation e-mail, or
3) Check the Lineup page (i.e. go back to it)
On the Results page, you can always see your lineup but no one else's until the lineup deadline passes. You can determine if someone else has submitted their starting lineup because you'll see "-- XXXXXXXX --" for each starting golfer. However, you don't get this indication for Sat / Sun subs as it is considered strategically revealing.
Can I change my starting lineup after I submit it?
Yes, you can change your lineup as many times as you'd like as long as it's before the lineup deadline. Each time you submit a lineup, you'll get a confirmation e-mail. Once the lineup deadline passes, then you'll only be able change your lineup for the next upcoming deadline (e.g. Saturday sub).
Is there anything I can do to see the lineup deadline times in my own time zone?
Yes, you can configure your preferred time zone by clicking on the "My Profile" link at the bottom of each page (after you login). Selecting your time zone will cause the lineup deadline times to be displayed in your local time on the Lineup page as well as in the weekly lineup e-mail reminders.
I'm not receiving lineup confirmation e-mails or any other league e-mails.
First make sure you haven't disabled "Email Reminders" via the "My Profile" link at the bottom of each page. Second, check your spam folder to make sure our e-mails aren't going there. If they are, make sure you've added Commissioner@ProTourFantasyGolf.com to your address book and safe sender list. For help on updating your safe sender list, you can check out ExactTarget’s insightful instructions .
How come the lineup drop-downs include all golfers instead of just those playing in the upcoming tournament?
We don't have the ability to get real-time updates on who is and who isn't playing a tournament. Plus, golfers withdraw and get added to tournaments at the very last minute. Therefore, we've put this onus on each participant and suggest they always check various Internet sources to determine who's playing each week (e.g. tournament website, golfer news, Vegas odds, etc). We've actually made this very easy by providing you with links to many of the best sites on each leagues Resources page. There is also a green "Check Field" button on the Lineup page which will take you straight to the player field listing for the upcoming tournament. Usually you'll find this page to be the most current resource of any, so it's always worth double-checking. For some reason, if you don't see a golfer's name in the lineup drop-down, just send us an e-mail and we'll get him added as soon as possible. If it's close to the lineup deadline time, just pick any golfer as a proxy and send us an email indicating the new golfer you wanted to use. We must receive your e-mail prior to the lineup deadline time.
Where can I find the answers to other questions?
Be sure to check our Rules and Terms & Conditions pages. That's where the answers to many more questions can be found. If you don't see your answer there, then drop us an e-mail and we'll be sure to get back to you.
Pick 3 Classic Format Only
I'm not not going to have access to the Internet this weekend. How can I pick my Saturday sub?
You should consider submitting an auto-sub policy. This feature is available from the Lineups page (Saturday Sub) and allows you substitute your worst golfer with a golfer atop the leader board based on several rule choices made by you. In general, auto-subbing is not recommended, but is better than not subbing at all.
Can I change my Saturday / Sunday sub after I submit it?
Yes, just like your starting lineup, you can change your sub choice as many times as you'd like as long as it's before the lineup deadline. If you want to undo your sub choice and keep your original lineup, just change both sub drop-downs to "--- Choose ---" and submit your lineup again.
Why are the Saturday / Sunday lineup deadlines after some golfers have teed off?
The Sat/Sun deadlines are always at 9 AM Central time except for a tournaments such as the British Open which is on a totally different schedule since it takes place in the United Kingdom. We do this for consistency and convenience. We don't want the Sat/Sun times to be a moving target. Plus, it's nice to have Saturday morning to get your sub in if you forget or don't have time on Friday night. The golfers who are already on the course by 9 AM are at the bottom of the leaderboard and their winnings are almost always insignificant. The leaders don't usually tee off until much later than 9 AM so the additional time provides no real advantage.